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Privacy Policy

Last updated: January 16, 2026

1. Introduction

Health Network Continuum, LLC. (“HNC”, “we”, “us”, or “our”) provides TeleHealth, remote patient monitoring, and digital health solutions designed to support healthcare providers and enhance patient care. This Privacy Policy describes in detail how we collect, use, disclose, store, and protect information when you interact with our websites, mobile applications, software platforms, and any related tools or services (“Services”). We are committed to maintaining the privacy and security of your information and ensuring transparency about our data practices.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. This Policy applies regardless of whether you are a patient, healthcare provider, administrative user, or visitor to our website. Our goal is to provide clear information about how your data is handled and to help you make informed decisions when using our technology.

2. Scope

This Privacy Policy applies to all interactions you have with HNC across our digital ecosystem. It governs how we handle information collected through:

  • Our website: https://www.healthnetworkcontinuum.com, including any subdomains, landing pages, or informational resources hosted under our domain.
  • Our mobile and web applications, including patient-facing apps, provider dashboards, monitoring tools, and administrative portals.
  • Communications with us via email, phone, SMS, chat, or other support channels, whether initiated by you or by your healthcare provider on your behalf.

This Policy does not apply to third-party websites or services that may be linked from our platform. Those services are governed by their own privacy policies, and we encourage you to review them separately.

3. Information We Collect

3.1 Information You Provide

  • Account information: This may include your name, contact details, login credentials, demographic information, and any other details required to create or manage your account.
  • Health-related information: When used in connection with healthcare providers, the Services may collect or process health data such as vital signs, symptoms, medical history, monitoring device readings, and other information shared by you or your provider.
  • Communications and support messages: Any messages, inquiries, feedback, or attachments you send to us through support channels, including troubleshooting requests or general questions.

3.2 Information Collected Automatically

  • Device and usage data: Information about the device you use to access the Services, such as device type, operating system, browser type, IP address, and unique identifiers.
  • Log information: Details about your interactions with the Services, including timestamps, pages viewed, features used, and system performance data.
  • Cookies and tracking technologies: Technologies that help us understand user behavior, maintain session integrity, improve functionality, and enhance security.

4. How We Use Information

  • To provide and maintain our Services: We use information to operate the platform, deliver core functionality, authenticate users, and ensure that the Services work as intended.
  • To support healthcare providers: We enable providers to access patient information, monitor health data, communicate with patients, and manage clinical workflows.
  • To improve and secure our systems: We analyze usage patterns, troubleshoot issues, enhance performance, and implement security measures to protect against unauthorized access or misuse.
  • To comply with legal obligations: We may use or disclose information as required by applicable laws, regulations, or contractual obligations, including those related to healthcare compliance.

5. How We Share Information

  • With healthcare providers: We share information with authorized providers and care teams to support treatment, monitoring, and care coordination.
  • With service providers under confidentiality agreements: We may share information with vendors who assist with hosting, analytics, communication tools, or technical support, provided they adhere to strict privacy and security requirements.
  • As required by law: We may disclose information when legally obligated to do so, such as in response to subpoenas, court orders, or regulatory inquiries.
  • During business transfers: If HNC undergoes a merger, acquisition, restructuring, or asset sale, information may be transferred as part of the transaction, subject to continued privacy protections.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, access controls, secure data storage, audit logging, and regular security assessments. While we strive to maintain a high level of security, no system can guarantee absolute protection, and users should exercise caution when sharing sensitive information online.

7. Data Retention

We retain information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including operational needs, legal requirements, and contractual obligations with healthcare providers. Retention periods may vary depending on the type of information, regulatory requirements, and the nature of the services provided.

8. Your Rights

Depending on your jurisdiction and applicable privacy laws, you may have rights regarding your personal information. These may include the right to access your data, request corrections, request deletion, restrict processing, or obtain a copy of your information in a portable format. Some rights may be exercised directly through your healthcare provider, who maintains the official medical record.

9. Children’s Privacy

We do not knowingly collect personal information directly from children without appropriate parental or guardian authorization. If we become aware that information has been collected from a child without proper consent, we will take steps to delete it promptly and ensure compliance with applicable child privacy laws.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or service offerings. When updates occur, the “Last updated” date will be revised accordingly. Continued use of the Services after changes are posted constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, you may contact us using the information below:

Health Network Continuum, LLC.
10 East 40 Avenue, Suite 1055
New York, NY 10015
Email: info@healthnetworkcontinuum.com

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