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Support & Contact

Last updated: January 16, 2026

Contact Information

Health Network Continuum, LLC.
Email: info@healthnetworkcontinuum.com

You may contact us for general inquiries, platform-related questions, or assistance navigating any of our digital services. While we cannot provide medical guidance or clinical interpretations, we are available to help with matters related to account access, system functionality, and the use of our TeleHealth and remote monitoring tools. Our team is committed to responding promptly and ensuring that your experience with our technology remains smooth, secure, and reliable.

Please note that any communication sent to this email address should not include sensitive medical details unless specifically requested by your healthcare provider and transmitted through a secure channel. For your privacy and protection, we encourage you to limit email correspondence to technical or administrative topics.

Patients

For any questions related to your health, symptoms, medications, treatment plan, or clinical concerns, you must contact your licensed healthcare provider directly. They are the only individuals qualified to evaluate your condition, interpret your health data, and provide medical advice or treatment recommendations. The platform is designed to support communication and monitoring, but it does not replace professional medical judgment.

If you experience technical issues—such as trouble logging in, device pairing problems, missing data, or difficulties navigating the App—you may email our support team for assistance. We can help troubleshoot connectivity issues, clarify how features work, and ensure that your device is properly transmitting information to your provider. However, we cannot answer medical questions or modify your care plan.

Healthcare Providers

  • Technical support: Assistance with platform functionality, troubleshooting, device connectivity, dashboard navigation, and resolving issues that may affect patient monitoring or clinical workflows.
  • Training and onboarding: Guidance for new providers, staff, and administrators on how to use the platform effectively, including best practices for remote monitoring, patient enrollment, and TeleHealth communication.
  • Account configuration: Support with setting up user accounts, adjusting permissions, customizing clinical settings, and ensuring that your organization’s workflows are properly aligned with the platform’s capabilities.
  • Integration assistance: Help connecting the platform with third‑party systems, EHRs, medical devices, or other tools used in your clinical environment. We work with your team to ensure smooth data flow and compatibility.

Our goal is to empower healthcare providers with reliable technology that enhances patient care, reduces administrative burden, and supports efficient clinical operations. We are available to collaborate with your team to ensure that the platform is configured and functioning in a way that meets your organization’s needs.

Availability

Support requests are reviewed during standard business hours, and our team strives to respond as quickly as possible based on the nature and urgency of the inquiry. While response times may vary depending on request volume, we aim to address most issues within a reasonable timeframe to minimize disruptions to patient care and provider workflows.

Requests submitted outside of business hours will be reviewed on the next business day. For time‑sensitive clinical matters, please contact your healthcare provider or organizational administrator directly, as our support team cannot intervene in medical decisions or provide emergency assistance.

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